Refund policy
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at kunfufarida@gmail.com. Please note that returns will need to be sent to the following address:
ronda sant elm, barcelona, B, 08360, Spain
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Spain, shipping your goods may take longer than expected.
You can always contact us for any return questions at kunfufarida@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kunfufarida@gmail.com.
Product Policy – Packaging Information
We are committed to providing high-quality products and accurate information across our store.
Due to logistics adjustments, supplier changes, or stock availability, the exterior packaging of the product may vary slightly from what is shown in the product images. These variations may include differences in design, color, or box format.
The product contents are always exactly the same, maintaining the same quantity, quality, and functionality as described on the product page. The true value of the product lies in the items included inside, which are not affected by packaging variations.
Product images shown on our store are for illustrative purposes only and are intended to represent the product.
By placing an order on our store, the customer acknowledges and accepts these possible variations in exterior packaging, understanding that they do not affect the product’s experience, usability, or value.
Important Notice
Variations in exterior packaging are not considered a product defect and do not qualify as a valid reason for refunds or returns, provided that the product contents are correct and in good condition.